The federal website that hosts the bulk of traffic related to purchasing private insurance through Obamacare may have problems that are built into its infrastructure and extend beyond a crush of traffic, according to a Reuters analysis.
Nearly one week after their Tuesday launch, the online portals that allow consumers to sign up for health coverage are experiencing technical glitches.
The federal site that serves more than 30 states, HealthCare.gov, has come under extra scrutiny because it is operated by the Obama administration and has sent many users to a “holding page” that asks consumers to wait in line among a throng of users.
The Obama administration has said the rush is a good thing, since it shows high interest in benefits offered under the Affordable Care Act. They said they are adding capacity by the day, and that users will have a better experience later in the six-month enrollment period.
Some experts, though, told Reuters that facets of the coding and software programs take on too many requests and files at once — overloading the browser.
“Adding capacity sounds great until you realize that if you didn’t design it right, that won’t help,” said Bill Curtis, chief scientist at CAST, a software quality analysis firm, and director of the Consortium for IT Software Quality, the Reuters analysis said.