The Washington Times - May 8, 2013, 05:10PM

In response to significant fan backlash over their new ticket policy for postponements, the Washington Nationals announced Wednesday afternoon that they would be reversing their “no exchanges, no refunds” policy. 

When the Nationals’ game against the Detroit Tigers was postponed due to inclement weather on Tuesday evening, the team sent out a release stating that those with tickets for Tuesday night’s game would be able to use those tickets for Thursday’s rescheduled 4:05 p.m. game. 


But if you could not make it, the team said, there would be no exchanges and no refunds — a departure from their previously fan-friendly program in which any ticket for a rainout could be exchanged for an equal-or-lesser value ticket to a future game.

With fans voicing their concerns to the Nationals late on Tuesday and into Wednesday, the team decided to alter its new policy.

“The Washington Nationals wish to announce that all fans who purchased tickets for Tuesday night’s postponed game with the Detroit Tigers will be guaranteed their same seats for Thursday’s scheduled 4:05 p.m. makeup game, or will retain the option to exchange their tickets — as they have in the past — for any remaining regular or value home game during the 2013 season, subject to availability,” the team said in a statement.

“Due to increased attendance at Nationals Park, ‘rain check’ ticket holders are encouraged to contact the Nationals ticket office by phone or online to better ensure seating for those games. The Nationals apologize for any inconvenience.”

This will be the team’s policy for the remainder of the 2013 season, according to a team spokesman.

Tickets for Tuesday’s game can be exchanged at the Nationals Park box office for any “Regular” or “Value” game during the 2013 regular season. Tickets in that exchange will come from the available inventory in the closest pricing category — of equal or lesser value — to the ticket holder’s original seats. 

The Nationals Park box office is open Monday through Saturday from 10 a.m. until 30 minutes after the end of the game, and Sunday from 9 a.m. until 30 minutes after the end of the game. On non-game days, the box office is open from Monday through Friday from 10 a.m. to 5 p.m. For more information on exchanging tickets, the Nationals encourage fans to call 888-632-6287.