
If you thought complaints about a policy of your preferred airline would fall on deaf ears, last week proved you wrong. As travel companies struggle to survive the economic crisis, they are increasingly listening to ...
It finally happened. It took me more than 400 flights on United Airlines, but last week I met the legendary "Captain Denny" — or Dennis J. Flanagan, to be proper. If he was ever your ...
Elite members of Hilton HHonors, the hotel chain's loyalty scheme, have been puzzled for years by its sliding competitiveness. Now the company's management has stunned them by devaluing the program even more at a time ...
As Washington policymakers continue to question the value of global airline alliances, Continental Airlines has shown them a benefit they most likely never suspected: increasing the transparency of sensitive data tightly held by many carriers.
The pilots of a Northwest Airlines flight that overshot its destination airport by 150 miles last week told federal investigators they were distracted as they reviewed a new flight scheduling system.