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Washington D.C. Mayor Vincent C. Gray fields questions as he holds a press conference to announce the first set of grades for Grade.DC.gov at the John A. Wilson Building in Washington, D.C., Tuesday, July 24, 2012. The Grade.DC.gov platform is being piloted first with five District government agencies whose employees and online presences interact with large segments of the District's residents and businesses on a daily basis. The online feedback system is designed to analyze and improve customer service. (Rod Lamkey Jr./The Washington Times)
Photo by: ROD LAMKEY JR
Washington D.C. Mayor Vincent C. Gray fields questions as he holds a press conference to announce the first set of grades for Grade.DC.gov at the John A. Wilson Building in Washington, D.C., Tuesday, July 24, 2012. The Grade.DC.gov platform is being piloted first with five District government agencies whose employees and online presences interact with large segments of the District's residents and businesses on a daily basis. The online feedback system is designed to analyze and improve customer service. (Rod Lamkey Jr./The Washington Times)

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