Wal-Mart’s chief executive went on the attack the other day against the critics of the world’s largest retailer. Just what is it, he wanted to know, that some noisy, nosy folk have against free choice?
H. Lee Scott Jr. didn’t put the matter nearly so bluntly, but he certainly might have, if the spirit had so moved him.
Offering middle-class America the widest selection of goods at the lowest prices that market position and hard negotiating can achieve has become a form of oppression: That would seem to be the core of the hardening case against Wal-Mart.
Who pleads that case? The United Food and Commercial Workers Union, backed by no-growthers and get-your-progress-out-of-here types who want the chain’s expansion halted.
Weary of watching his company denounced as a grinder-down of the working class and a despoiler of the environment, Mr. Scott, in a meeting with the news media, called Wal-Mart “great for America.” He extolled the chain’s approach to business. He defended wage rates and benefits programs as fair. He wanted, not unreasonably, to know why “people would line up for jobs that are worse than they could get elsewhere, with fewer benefits and less opportunity.”
Good question. We’ll see what kind of answer it gets. It is heartening to sniff the prospect of good, open combat between those who presume to judge where Americans should shop and those who say: It’s up to you.
Possibly my first task here is to declare relative impartiality regarding Wal-Mart. Haven’t shopped there or at a Sam’s Club in 10 years or more. Couldn’t tell you where to find the nearest Wal-Mart. Can’t think of anything I would do there if I knew where to go. Don’t really enjoy shopping, come to think of it.
Well, that’s my business. Others make it their business to trade at Wal-Mart or Sam’s Club as often as humanly possible. Is it my business to discourage them, then, by trying to block the building of new stores or agitating for the overthrow of the present employer-employee relationship? On the whole, I would say no, though others clearly wouldn’t.
The merit of free markets is supposed to be customer choice. If you don’t feel like trading with Neiman Marcus, go over to Wal-Mart. Or trade both places, depending on price, convenience and specific needs. Theoretically, the call is up to the customer.
We know “the customer” isn’t some paragon of wisdom and good judgment. He’s not even one thing — he’s everybody. You let “him” choose what suits him best.
Ah! But only (according to the union) if he shops where the union has a foothold. It might well mean higher prices, but, if so, tough. The United Food and Commercial Workers Union’s take on our national needs is more acute than our own — if you don’t mind letting a union decide what’s best for you.
So with the union’s inference that, though 1.5 million people (worldwide) freely accept Wal-Mart’s employment terms, a little coercion by the union on wages and benefits would make their lives happier. Maybe. On the other hand, if the union’s terms preclude profits that afford employment to 1.5 million people, employment will shrink or slow down.
The Wal-Mart-busters, when you get down to it, aren’t unduly respectful of free choice, whether by shoppers or workers. They have their own ideas, which, in their own minds, take precedence over the ideas and notions of others.
Did anyone really foresee American liberalism — the creed, broadly speaking, of the Wal-Mart-busters — becoming snobbish to this degree? Well, yeah, actually. From the 1930s, union organizers set out to hogtie large companies, restricting those companies’ latitude to adapt, experiment and reach out.
Then, on Wal-Mart, the unions ganged up with the no-growthers — an odd combo, indeed, given labor’s constant need for new jobs. You could call it Howard Dean’s America, if you wanted to call it America.