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FedEx driver lets no package forgotten

By Heather Cobun | Monday, December 22, 2008

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Rashaan Hicks, a Waldorf resident who has been with FedEx Corp. for eight years, is used to working right up until Christmas Eve until the last package is delivered.

"You get a feeling of accomplishment because you feel you're doing a service to the customer," he said. Mr. Hicks is a swing driver, which means he'll be filling in on any number of routes during the hectic days before Christmas.

"Everybody's shopping," said Mr. Hicks.

He told the story of making a delivery at one of the embassies when a woman said she had been waiting for a package for more than a week. The package was her passport, and she was trying to go home for the holidays. Mr. Hicks said he suggested checking the tracking information available online, and she discovered that it had arrived and that someone else had signed for it.

He smiled remembering her relief that she would be able to get home for Christmas. Around the holidays, he said, people are more cheery. "You always get a smile."

Senior manager Dave Smith joked that he encourages the 400 employees of the D.C. location to sing Christmas carols during the holiday season. Although they handle important packages and are serious about getting them to their destinations, "There's nothing wrong with having a smile on your face," he said.

Many Americans are turning to FedEx Express to make sure that Christmas gifts are under the tree on time, but the holiday surge can only provide a brief respite from the anticipated hard times ahead.

FedEx Corp. last week announced broad cost cuts - including salary reductions - as deteriorating economic conditions continue to drag down demand, warning that the outlook for 2009 remains murky.

Chief Executive Frederick W. Smith said the company's earnings are "increasingly being challenged by some of the worst economic conditions in the company's 35-year operating history." FedEx reported that its fiscal second-quarter earnings rose 3 percent, narrowly topping Wall Street's expectations.

The Memphis, Tenn.-based package-delivery company said it will cut pay for senior executives and freeze 401(k) contributions for a year. On Jan. 1, CEO Smith will take a 20 percent pay cut, and the pay of other top brass will fall by 7.5 percent to 10 percent.