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“I was like: ‘Where’s Billy? Where’s Billy?’ and they said they hadn’t seen him. And then one of his co-workers told me … that he saw the shooter go to where Billy’s room is that he works in,” she said.

Mr. Ackerman, who enjoyed playing golf and rooting for the Boston Red Sox, worked for the company for about 20 years, she said.

Manchester police identified the other victims as Francis Fazio Jr., 57; Edwin Kennison, 49; Craig Pepin, 60; Louis Felder Jr., 50; and Victor James, 61.

Steve Hollander was treated at Hartford Hospital and released. Jerome Rosenstein, 77, was in serious condition there Wednesday.

It was the nation’s deadliest shooting since 13 people were killed at Fort Hood, Texas, in November. A military psychiatrist is charged with 13 counts of premeditated murder and 32 counts of attempted premeditated murder in that case.

In Connecticut, a state lottery worker in Newington gunned down four supervisors in 1998 before committing suicide, and six people were killed in 1974 in botched robbery at a bakery in New Britain. Two men were convicted in that shooting.

Hartford Distributors has had no complaints filed against it, the Connecticut Commission on Human Rights and Opportunities said.

The Hollander family is widely respected in Manchester, said state Rep. Ryan Barry, a lifelong resident. He said the family-owned Hartford Distributors sponsors local sports teams.

“Ten seconds before he started shooting, if you had asked me, ‘Does he look like he’s going to react in any way?’ I would have said, ‘No, he seems calm,” Steve Hollander said. “It makes no sense the people he killed. Why would somebody do such a thing? They were his co-workers. They never … harmed him in any way.”

Associated Press writers Stephen Singer in Manchester; Michelle R. Smith, Susan Haigh and Dave Collins in Hartford, Conn.; John Christoffersen in Enfield, Conn.; Lynne Tuohy in Concord, N.H.; and Eric Tucker in Providence, R.I., contributed to this report.