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“(In leadership) you have to be predictable. Claude is predictable,” Jacobs said. “You know how he’s going to work, you know he’s going to work hard, you know he’s going to want you to perform. That’s really, really important in leadership and it’s very important and you look forward to somebody and what they’re going to ask of you. … There’s very little ways around what Claude is about. He’s very simple, very direct, but he sure gets the job done. I can’t say enough good things about Claude.”