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In his letter, Mr. Sarles said The Times employed outdated information, misquoted officials and drew inaccurate conclusions about Metro’s operation, but declined through a spokesman, Dan Stessel, to provide specifics to back up his allegations.

Metro took nearly a year to respond to a public-documents request for salary and overtime figures, and declined to provide updated data when asked. For affirmative action statistics, the most recent available information obtained from sources inside the agency was used for the series.

Not everyone shared Mr. Sarles‘ view of the series, including Frederick R. Hill, spokesman for the House Committee on Oversight and Government Reform, who said the articles contributed to the panel’s ongoing oversight of Metro as it investigates the agency’s management, safety and value for its riders.

Mr. Hill said the panel, headed by Rep. Darrell E. Issa, California Republican, has been looking into Metro’s problems for some time.

Former Rep. Tom Davis, Virginia Republican and a strong Metro advocate in Congress, said the agency has been hampered by work rules and union contracts. He said while top Metro administrators are “good,” the board has done little to change “the union culture that has driven up fares.

“The Metro board refuses to take a hard line and has been swayed by political considerations,” he said. “To some people on the board, Metro is a jobs corps, not a transportation system.”

The Metro board is composed of eight voting and eight alternate directors. In addition to Ms. Bowser, the voting members include James Dyke, Michael Barnes, Alvin J. Nichols, Mortimer L. Downey, Marcel Acosta and Chairwoman Catherine Hudgins, all of whom declined to discuss the series.

On Thursday eighth member Tom Downs said he was “disappointed” the series listed statistics from 2004, 2005 and 2006 “without any current statistics.”