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_High number of ailments per claim. When a veteran claims 11 to 14 problems, each one requires “due diligence” _ a medical evaluation and proof that it is service-related, Hickey said.

_A new mandate to handle the oldest cases first. Because these tend to be the most complex, they have monopolized staff and pushed up average processing time on new claims, she said.

_Outmoded systems. The VA is streamlining and going to electronic records, but for now, “We have 4.4 million case files sitting around 56 regional offices that we have to work with; that slows us down significantly,” Hickey said.

Barry Jesinoski, executive director of Disabled American Veterans, called Hickey’s efforts “commendable,” but said: “The VA has a long way to go” to meet veterans’ needs. Even before the surge in Agent Orange cases, VA officials “were already at a place that was unacceptable” on backlogged claims, he said.

He and VA officials agree that the economy is motivating some claims. His group helps veterans file them, and he said that sometimes when veterans come in, “We’ll say, `Is your back worse?’ and they’ll say, `No, I just lost my job.’”

Jesinoski does believe these veterans have more mental problems, especially from multiple deployments.

“You just can’t keep sending people into war five, six or seven times and expect that they’re going to come home just fine,” he said.

For taxpayers, the ordeal is just beginning. With any war, the cost of caring for veterans rises for several decades and peaks 30 to 40 years later, when diseases of aging are more common, said Harvard economist Linda Bilmes. She estimates the health care and disability costs of the recent wars at $600 billion to $900 billion.

“This is a huge number and there’s no money set aside,” she said. “Unless we take steps now into some kind of fund that will grow over time, it’s very plausible many people will feel we can’t afford these benefits we overpromised.”

How would that play to these veterans, who all volunteered and now expect the government to keep its end of the bargain?

“The deal was, if you get wounded, we’re going to supply this level of support,” Bilmes said. Right now, “there’s a lot of sympathy and a lot of people want to help. But memories are short and times change.”

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Online:

VA’s Home Page http://www.va.gov/

VA budget, performance: http://www.va.gov/budget/report/

Story Continues →