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News Summary: Facebook revamps its help center

- Associated Press - Tuesday, October 2, 2012

HELP IS ON THE WAY: Facebook's redesigned help center aims to make it easier for users to navigate and find what they need help with on the site or its mobile applications.

FASTER: Finding answers has also been streamlined so that what might have taken five clicks of a mouse on the old help center now takes three or fewer. Instead of loading individual Web pages for new topics, for example, topics and answers to questions slide in and out when you click on them.

FAQs STILL THERE: For people looking for help with a specific problem, the help center's search feature scans more than 5,000 "frequently asked questions" to suggest answers.

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