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Last-minute bulletin: Obamacare website couldn’t handle user volume over 1,000

- The Washington Times - Wednesday, November 6, 2013

House Republicans released a document late Wednesday that suggests the Obamacare website was unable to handle much more than 1,000 simultaneous users, casting doubt on early White House claims that the site was overrun by an unexpectedly high level of interest in the reforms.

Rep. Darrell E. Issa, California Republican and chairman of the Committee on Oversight and Government Reform, released a Daily Testing Bulletin prepared by Quality Software Services Inc. — which has been tapped as a general contractor to oversee repairs to HealthCare.gov.

The bulletin was prepared Sept. 30, one day before the marketplace launched and revealed numerous glitches.

"Working with CGI to tune the [marketplace] environment to be able to handle maximum load," the document said, referring to CGI Federal, the lead contractor on the project. "Currently we are able to reach 1100 users before response time gets too high."

The document goes on to say it hopes to conduct more testing and reach "targets of up to 10,000 concurrent users in the next few days."

Mr. Issa said the Obama administration's chief information officer said they expected the site to draw about 60,000 users at once, only to see 250,000 visitors. Claims that volume led to the crashes soon turned into acknowledgments that the website has fundamental problems.

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