Big glitch: Obamacare site must reset passwords on registrants

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Americans who took time to register for Obamacare at Healthcare.gov have been given a tough pill to swallow: Phone support has told individuals that passwords are being reset to fix many of the login problems and “glitches” that President Obama has acknowledged.

Recent registrants of Obamacare have been told that they will have to create new usernames, technology website Ars Technica reports. Apparently, many logins never made it into the website’s database, causing accounts to be “stuck in authentication limbo.”


SEE ALSO: Obama now says Obamacare will bring months of ‘glitches’


Users who make the requested changes to exit the limbo status still aren’t guaranteed that those changes will be saved in the system.

Sean Gallagher, who writes for Ars Technica, notes that it took him four minutes just to get to the signup page, but that contractors are scrambling to fix such problems.

 

A screenshot of what users see when they try to sign up for Obamacare on Wednesday, Oct. 16, 2013. (The Washington Times)

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A screenshot of what users see when they try to sign up ... more >

 

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