The manufacturer of a popular workout tracking device has received an onslaught of complaints by customers who say the wrist-worn gadgets are causing serious skin damage.
Fitbit launched the Fitbit Force in November for $130, but the company was soon plagued by complaints, the Daily Mail reported.
People started sharing photos online of rashes, blisters and peeling skin that they blamed on the device’s charging port.
“As with any jewelry or watch, numerous factors could cause a skin irritation, such as nickel sensitivity (surgical stainless steel is an alloy containing traces of nickel), reactions to bacteria that can accumulate in wristbands, or a sensitivity to the material of the band elastomer.” Fitbit said in a statement, according to a consumer advocacy blog.
The company has said it will refund or exchange the device, but some angry customers are demanding compensation for their doctor visits.
“It’s just not acceptable that you pay $129 for a product and then end up seeking professional medical help for a rash that develops from use of that product,’ said Susan Pomeroy, a fitness instructor who said she developed contact dermatitis, the Mail reported.