Nielsen closing Radcliff call center

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RADCLIFF, Ky. (AP) - The Nielsen company says it is closing a call center in Radcliff where 237 people are employed.

The News-Enterprise ( reports Nielsen senior human resources partner Tamela Puckett said in a notice sent to city officials that the media statistics company will shutter the center on July 31. The letter said the closure is expected to be permanent.

A statement from the company says the move is part of a reorganization effort.

“As part of the integration of Nielsen Audio, Nielsen has implemented changes across the company to enhance growth and to align our resources to meet and exceed client needs. These changes will improve productivity and innovation for the benefit of our clients and our organization,” the statement says.

Radcliff Mayor J.J. Duvall said Nielsen had operated the Radcliff call center for more than 15 years.

“It’s unfortunate,” Duvall said. “When you lose a long-time business, it hurts.”

He said the city had no indication that the move was coming.

“This is a corporate decision,” he said. “None of this decision is localized. Nothing could have been done at the local and state level to prevent this.”


Information from: The News-Enterprise,

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