"Under the guise of efficiencies, implementers have desperately tried to find ways to cut fat from programs and have ended up cutting into lean as well — that is, they've cut away patient outreach and follow up programs . . . so they're left with these bare-bones programs that undermine actual supportive care services because they're urgently trying to cover as many people as possible," Ms. Russell said.
"Unfortunately, the language around efficiency gets deployed, I think, often, as a distraction," Ms. Russell said, adding that more funding was absolutely crucial.