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Bill Acosta

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Bill Acosta sorts through his numerous diplomas, awards and other important documents in his basement office on the Rockaway Peninsula in the New York borough of Queens on Tuesday, Nov. 27, 2012. Mr. Acosta, who is a veteran with a long record of government service, is upset that the Federal Emergency Management Agency or any other government office was unable to offer him financial assistance. (AP Photo/Seth Wenig)