Topic - Doug Hautop

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  • Homebuyers warm to online lenders

    As a mortgage banker for Quicken Loans, James Bjorlie wants his customers to know they can reach him anytime. He takes their calls at all hours — day or night. He once even took a call from a client during his brother's wedding.

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  • "There's an opportunity for banks to retain their customers," Mr. Hautop said. "Banks should increase their intimacy with their customers. They need to understand them and proactively work with them."

    Homebuyers warm to online lenders →

  • "Enter the new opportunity for nonbanks to provide some of these services," said Doug Hautop, lending practice lead at Carlisle & Gallagher.

    Homebuyers warm to online lenders →

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