"It was a big headache," Kramer said.
"I make references to things when customers come in, and they have no idea what I'm talking about," said Ira Kramer, who took over the business that his mother, Paula, and uncle Irving Klaw, started in 1939. "Today, if you want a picture of a star you can go on the computer and download it. So what do you need me for?"
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