Topic - James Bjorlie

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  • Homebuyers warm to online lenders

    As a mortgage banker for Quicken Loans, James Bjorlie wants his customers to know they can reach him anytime. He takes their calls at all hours — day or night. He once even took a call from a client during his brother's wedding.

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Quotations
  • "We're connected on a very personal level with our clients," Mr. Bjorlie said. "I give my clients my cellphone number. They don't have to wait until I'm back in the office. That's very reassuring for them just to know that I'm always accessible."

    Homebuyers warm to online lenders →

  • "They can do all this from the comfort of their home," Mr. Bjorlie said. "We're online. So you don't have to go to a branch office, you don't have to take time out of your busy day to travel to us. It's much more convenient."

    Homebuyers warm to online lenders →

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