The Washington Times

Topic - Justin M. Klein

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Quotations
  • "It's common in the industry to have restrictions on certain suppliers, mandated suppliers, but it has to relate to quality standards," said Mr. Klein, of Red Bank, N.J. "When it doesn't relate to quality standards, it's merely an abuse."

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  • Mr. Klein contends many franchisees sign contracts, only to wait a year or more for the company to build a restaurant.

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