'Your papers, please' must never be heard in America
Rosana Faessler checks on reservations, chats with guests in the dining room, makes sure the next morning's breakfast buffet is clean and stocked, then straightens a picture on the wall. These tasks easily could be delegated to the staff. But Mrs. Faessler just can't help herself.
"This is more than a business. This is our lives," Mrs. Faessler said. "This is where our kids grew up. This is where my son learned to swim. It has to be not just cozy or elegant. ... It has to be special."
