Mrs. Hess said the pain and the memories of her father, a Laurel, Md., resident, fade as the years pass, but a comment or just driving past a favorite family haunt can still spark a rush of emotions.
Occasion somber for families of 9/11 victims →
"I'm still processing this, but I'm definitely elated," Mrs. Hess said. "This is a long time coming. I'm glad they got him. He deserved a lot worse. There's still a lot of anger there. I think we hide it."