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By Michael Widlanski
Leveling the battlefield to aid terrorists enables evil to fight on
Topic - Zach Boisi
The D.C. government says a pilot program designed to cull feedback on its services has nudged upward the mediocre marks obtained by five agencies that frequently deal with the public.
Mr. Boisi said the company attempts to extrapolate data from specific locations, for instance a DMV location that is named in a review.
For the city government, the firm collects reviews and "insights" from online surveys and select social media platforms such as Facebook, Twitter and the comment sections of five area blogs, said Zach Boisi, the company's client services director.