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Woman who called 911 over McNuggets will get refund

By Carleton Bryant on March 4, 2009 into Out of Context

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A South Florida woman who called 911 because a McDonald's had run out of Chicken McNuggets will get a refund and a free meal, TCPalm.com is reporting.

Latreasa Goodman, 27, of Fort Pierce, called 911 three times last week because the restaurant had run out of McNuggets she had ordered and paid for, but wouldn't give her a refund. Police charged her with improper use of the 911 emergency line.

A regional McDonald's official said Goodman will get her refund and an "Arch card for a complimentary meal" because "we never want to disappoint a McNuggets fan or any McDonald's customer."

According to a transcript of Goodman's 911 call, she said: "This is an emergency!  If I would have known they didn't have McNuggets, I wouldn't have given my money, and now she wants to give me a McDouble, but I don't want one.  This is an emergency."  You know, sometimes you just gotta have your McNuggets.

I'm waiting for Burger King to cite this incident in its commercials.  Burger King takes special orders — even emergency orders.

This refund and a free meal might backfire on McDonald's.  It might encourage copycat complainers — and don't the cops have better things to do?

I wonder if taxpayers can get a refund on her 911 calls.

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There are 1 Comments

VinceInAZ

This was a smart reaction by McD Corp. Taking money from a customer is the same as entering into a contract to provide a product or service. Changing the terms of the agreement without the consent of the paying party is not legal, nor is selling a product not in the possession of the seller. Offering a couple of free meals is a CHEAP attempt to get a waiver of liability. The woman went to jail! They could EASILY have given her a refund. Yes, this is a civil matter, but contrary to what the 911 dispatcher thinks, may be criminal also. It sounds like fraud. Not quite an emergency, but I'll bet there are lawyers knocking on this silly woman's door today. She has a really good case.
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