- The Washington Times - Friday, December 15, 2000


Mercedes-Benz has come to realize that its’ well-made vehicles last a long time. Consequently many classic models and those that qualify as antiques are still on the road. To address this phenomenon, Mercedes-Benz has expanded its client-support services to this group of classic-car owners.
Starting this month, classic-car specialists armed with a complete set of technical data are on call between 9 a.m. and 5 p.m. Eastern Time weekdays at a toll-free phone number 866-MBCLASSIC (866/622-5277). Specialists will provide Mercedes-Benz retailers and clients with spare-parts information for vintage Mercedes-Benz cars.
Callers, with their car’s chassis or vehicle identification number at hand, can determine the genuine Mercedes-Benz replacement part and its part number, check availability and price, and obtain the telephone number for the parts department at the nearest Mercedes-Benz retailer to place an order and take delivery of the part.
Inquiries containing chassis or vehicle identification numbers can also be forwarded via e-mail to classic parts@mbusa.com.
In announcing the classic-car assistance initiative, Mercedes-Benz USA President and CEO Paul Halata said, “The future market for classic car services continues to grow. It behooves us to ensure that the total Mercedes ownership experience effectively encompasses all of our vehicles.”
In 1993 a Classic Car Center was opened in Fellbach, Germany, to specifically address the needs of classic-car owners. Future plans for the U.S. classic-car assistance initiative include increasing services to match those provided in Germany.

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