- The Washington Times - Tuesday, January 9, 2001


• "The Fundamentals of Family Mediation," by John M. Haynes, State University of New York Press, 1994. This book is designed as a mediator's handbook and describes the mediation process in the first chapter.

• "Family Mediation: Managing Conflicts, Resolving Disputes," by Robert Coulson, Jossey-Bass Inc., 1996. The former president of the American Arbitration Association discusses the art of mediation through each step of the process and answers many commonly asked questions about family mediation.

• "Getting to Resolution: Turning Conflict into Collaboration," by Stewart Levine, Berrett-Koehler Publishers, 1998. Mr. Levine uses a seven-step model for conflict resolution, starting with "attitude."

• "The Eight Essential Steps to Conflict Resolution: Preserving Relationships at Work, at Home and in the Community," by Dudley Weeks, Putnam Publishing Group, 1994. Mr. Weeks, a former professor of conflict resolution at the American University School of International Service, writes a down-to-earth, readable book on resolving conflicts.

On line

• Family Mediation Services Inc., a legal firm in Gaithersburg, has a Web site (www.familymediator.com) with a useful link to other sites for those seeking information on conflict resolution.

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