- The Washington Times - Sunday, November 9, 2003

Alyson M. Klug is taking charge of the Mid-Atlantic region for Citibank, a subsidiary of Citigroup, the nation’s largest banking company.

Citigroup owns several name-brand financial service companies, including Citibank, Primerica, Smith Barney, Travelers Life and Annuity and Banamex.

Mrs. Klug, 40, oversees 26 locations in Maryland, Virginia and the District as regional president of Citibank, which has New York headquarters. She also is planning ways to expand the bank’s presence in the local community.

She transferred to the job from Citigroup Investment Services, a New York investment brokerage firm also owned by Citigroup, where she was the director for national sales planning and organizational administration.

Mrs. Klug has no plans to leave Citigroup, which she joined in 1987.

Citigroup “is a wonderful organization that has really allowed me to work in several different financial companies,” she said.

Before Citibank, Mrs. Klug worked in the management training division of United Airlines.

During her time with Citigroup, Mrs. Klug has worked at several of its umbrella companies but has kept her focus on retail banking and investment services.

Calixto Garcia-Velez, business manager for North America Citibank Southern Division, said he promoted Mrs. Klug because of her experience in leadership and management within retail banking.

“We view the Mid-Atlantic region as high growth potential, and Alyson has the qualities to ramp up that growth,” Mr. Garcia-Velez said.

In her first month at the D.C. office, Mrs. Klug said she has broader plans for increasing distribution of banking, investment and insurance services to individual and small-business clients.

One growing service is the global transfer program, which sends money from an individual’s account to Citibank’s Mexican branches.

“So many people here are immigrants who are still sending money home to family and friends that it’s important to stress our program,” and the $5 flat fee, which Mrs. Klug said is one of the lowest rates for international money transfer.

Programs such as global transfer and a multilingual staff in most branches are ways Mrs. Klug said she hopes to draw in customers who might be intimidated by Citibank’s “large bank look.”

“I’m trying to get linked to the community to better understand its needs. But that’s been a challenge, though not in a negative way, because you’re looking at three diverse geographical areas in this region,” she said.

Mrs. Klug lives in Fairfax with her husband, Dov Gorman, and their two children.

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