- The Washington Times - Thursday, August 18, 2005

DETROIT — General Motors Corp., moving beyond the U.S. mail, said it will begin this month to notify car and truck owners of recall notices through its OnStar in-vehicle communications service.

The automaker said Wednesday it will contact owners through the onboard system if they fail to bring their vehicles to a dealer for recall repairs within 60 days of receiving an initial notice.

“We want to remind owners that complying with a recall notice is very important,” said Gay Kent, GM’s director of product investigations. “Recall notices are not junk mail that should be set aside or thrown away.”

Subscribers who press the blue OnStar button during nonemergency service calls will be told of the recall and given the opportunity to connect with a dealer to schedule repairs.

Mr. Kent said the reminders are aimed at increasing recall completion rates, which in recent years have ranged from 50 percent to about 98 percent.

Automakers typically notify owners of a recall by mail.

Sign up for Daily Newsletters

Manage Newsletters

Copyright © 2019 The Washington Times, LLC. Click here for reprint permission.

Please read our comment policy before commenting.


Click to Read More and View Comments

Click to Hide