- The Washington Times - Sunday, February 26, 2006

About 600,000 people depend on Y. Pat Moore. As the new postmaster for the District, Mrs. Moore oversees U.S. Postal Service operations for all city residents.

Mrs. Moore, who served as marketing manager and manager of operations support for the Postal Service’s Capital District, is now in charge of 2,300 employees who deliver about 1.8 million pieces of mail a day.

“The role of the postmaster is a very, very challenging job,” said Mrs. Moore, whose day-to-day responsibilities as the District’s 40th postmaster include overseeing mail arrival and delivery, hiring employees and increasing retail revenue.

Mrs. Moore said she hopes to continue to improve the operational performance of the Postal Service, including overnight delivery, which averaged an on-time rating of 97 percent last year, she said.

“This year I am very proud to say we are practically at that same level of performance and, in some areas, I’m even exceeding that number, so I hope to keep those initiatives going and get us to the 98 [percent] or better mark in Washington, D.C.,” she said.

Postmaster General John Potter praised Mrs. Moore for her ascension through the postal ranks.

“Pat Moore brings years of experience and an outstanding record of achievement with her. She has moved steadily up the ladder from mail processing clerk to postmaster to being a manager of managers,” Mr. Potter said.

Mrs. Moore has witnessed several changes throughout her career. Mail that was once sorted by hand now can be sorted by machines that read addresses and use bar codes to assign mail to carriers. The machines can process 30,000 to 40,000 pieces of mail per hour, Mrs. Moore said.

Although communications technology, including the advent of e-mail, has led to a decrease in the volume of first-class letter mail, the Postal Service has ramped up its marketing to magazines, catalogs and periodicals.

“People have still found that, when they sit on the couch [or] while they’re mulling over a cup of coffee on a Saturday morning, people said, ‘You know what, I really miss that hard copy’ — you know, flipping the pages of that really popular magazine,” she said.

Mrs. Moore said she finds her job rewarding.

“If I had to say what I like best about my job, I think it would be that I like bringing smiles to people who are anxiously waiting for that piece of mail. I like to know that I have given back, as a public servant, to the American people, that I bring a service to them that they can be proud of, that I’m proud to give them.”

Mrs. Moore, 50, lives in Howard County with her husband, Douglas, and three children.

— Kara Rowland

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