- The Washington Times - Thursday, September 14, 2006

2:34 p.m.

Segway Inc. recalled all 23,500 of its personal transporters today to fix a software glitch that could cause them to suddenly reverse direction.

“When we identified this condition, we notified the [U.S. Consumer Product Safety Commission] and immediately began working on a software upgrade to address the issue,” said Jim Norrod, chief executive officer the Bedford, N.H., company.

The safety commission, which is cooperating with Segway on the voluntary recall, said consumers should stop using the vehicles immediately.

The machines can suddenly reverse direction if a rider leans back to slow down, gets off the Segway and gets right back on it. Six head and wrist injuries have been reported, Segway said.

Segway dealer Rep Burks, president of Capital Segway in Northwest, said he has never encountered the problem the company described.

“Segway engineers found a small glitch if the machine is used way outside the parameters of the intended use,” he said.

Mr. Burks said it only takes a few minutes to fix the problem. Segway is offering the fix for free and said it will pay to ship a transporter roundtrip to a repair facility, if necessary.

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