- The Washington Times - Wednesday, July 16, 2008

ANALYSIS/OPINION:

As the senior problem-resolution officer at the largest senior-citizen-oriented insurance agency in the Midwest, I help many senior citizens resolve problems with Medicare and Veterans Affairs medical billing problems.

My opinion is based on more than five years of experience as the senior problem-resolution officer here. In my opinion, the federal government is too incompetent to take over the nation’s health care system. (“State-afflicted health care,” Commentary, Friday).

On the day I am writing this, I have handled three serious problems so far. In one case, Medicare failed to send the essential billing information to the correct insurance company for payment processing. In another case, Medicare sent conflicting reports on medical charges to the doctor’s office and the patient’s insurance company. In another case, Veterans Affairs did not send the necessary information to a client’s insurance company for payment processing. The VA officials were obstinate about insisting that something that needed to be done had been done already, and they were reluctant to cooperate and resend the information.

It took me half the workday to work on these problems for our senior-citizen clients because the federal government is so incompetent and inefficient in its present involvement with the nation’s health care system. I hate to imagine the terrible results if the federal government takes over all health care matters.

This is not to suggest that the current system is perfect. Far from it. Nevertheless, Congress and the president should consult people such as I who are where “the rubber meets the road” in the health care system before they push changes that lobbyists who make big political donations will love and the average citizen will hate.

WOODROW WILCOX

Griffith, Ind.

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