- The Washington Times - Wednesday, November 25, 2009

The government is imposing fines for the first time against airlines for stranding passengers on an airport tarmac, the Transportation Department said Tuesday.

The department said it has levied a precedent-setting $175,000 in fines against three airlines for their roles in the stranding of passengers overnight in a plane at Rochester, Minn., on Aug. 8.

Continental Express Flight 2816 was en route from Houston to Minneapolis carrying 47 passengers when thunderstorms forced it to divert to Rochester, where it landed about 12:30 a.m. The airport was closed and Mesaba Airlines employees - the only airline employees at the airport at the time - refused to open the terminal for the stranded passengers.

Continental Airlines and its regional airline partner ExpressJet, which operated the flight for Continental, were each fined $50,000. ExpressJet spokeswoman Kristy Nicholas said the airline can avoid paying half the fines if it spends the same amount of money on additional training for employees on how to handle extended tarmac delays.

The department imposed the largest penalty - $75,000 - on Mesaba Airlines, a subsidiary of Northwest Airlines, which was acquired by Delta Air Lines last year.

“I hope that this sends a signal to the rest of the airline industry that we expect airlines to respect the rights of air travelers,” Transportation Secretary Ray LaHood said. “We will also use what we have learned from this investigation to strengthen protections for airline passengers subjected to long tarmac delays.”

The passengers of Flight 2816 were kept waiting nearly six hours inside the cramped regional airliner amid wailing babies and a smelly toilet even though they were only 50 yards from a terminal. The captain of the flight repeatedly pleaded to allow the passengers to deplane and enter the terminal.

In the morning they were allowed to disembark. They spent about 2 1/2 hours inside the terminal before reboarding the same plane to complete their trip to Minneapolis.

The fines send a message not only to airlines, but to the wider business community “that there’s a new sheriff in town and they’d better treat their customers reasonably and responsibly,” said Dan Petree, business school dean at Embry-Riddle Aeronautical University in Daytona Beach, Fla.

John Spanjers, president of Mesaba, said the airline “continues to feel it operated in good faith.”

“However, customer service is paramount, and we are re-evaluating our policies and procedures for the courtesy handling of other airlines’ flights to do our part to mitigate this type of delay,” he said.

Continental pointedly noted that its fines were less than those imposed on rival Delta’s subsidiary.

Besides the fine, Continental also provided a full refund to each passenger and “offered each passenger additional compensation to tangibly acknowledge their time and discomfort,” the department said.

The department’s actions come as Congress weighs passengers’ rights legislation that would place a three-hour cap on how long airlines can keep passengers waiting on tarmacs before they allow them to deplane or return to a gate. The measure would give a flight’s captain the authority to extend the wait an additional half hour if it appears that clearance for takeoff is near.

A total of 568 flights were delayed on runways for three or more hours this year through Sept. 30, according to the Bureau of Transportation Statistics.

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