- The Washington Times - Saturday, October 3, 2009

CHERRY HILL, N.J. (AP) | Computer problems caused headaches this week for customers of the financial institution that calls itself “America’s Most Convenient Bank.”

TD Bank officials said there have been delays in getting transactions to show up in the customers’ accounts. They said the problems sprung from complications integrating the computer systems and Web sites last weekend of the old TD Banknorth and Commerce Bank.

In the days just a few years ago before online banking was widespread, most customers would not have noticed. But now, they’re so aware that they’ve overwhelmed the phone lines at the bank’s call center, filled branch lobbies and have made their gripes public on Twitter.

“We recognized the frustration level was increasing during the week,” said Fred Graziano, an executive vice president who oversees retail banking for TD, who was contrite about the problems.

The lingering problem was compounded by the timing.

With the first of the month followed by a Friday, Social Security, many pension payments and paychecks were to be deposited. And many mortgage payments were to be withdrawn.

Mr. Graziano said the deposits and payments have been going through correctly, but people could not see that they were by logging on to the bank’s Web site.

Mr. Graziano said TD has been making headway at fixing the glitches, and has added more lines into the call center.

The bank is also ensuring customers that it won’t charge any fees because of the glitch - and that it will reimburse fees that other banks charge because of it.

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