- The Washington Times - Tuesday, April 1, 2014

Starbucks has apologized to a Louisiana teacher who says a Baton Rouge barista drew satanic symbols in her coffee foam.

Megan K. Pinion first posted the complaint on Starbucks‘ Facebook page with a picture of the two coffees — one with what looks like a pentagram and the other with the numbers “666.”

“I just purchased two coffees at your Mall of Louisiana location,” she wrote Sunday. “This is how my coffee was served to me. … I am a teacher in the public school system and if I were to present a child of atheist or pagan believers with a Christian art project I could be sued in a heartbeat. I am of Catholic faith and would love to share in my beliefs daily. Fortunately I have enough common sense to present myself with professionalism and follow an ethics code. Perhaps that could be suggested to that particular location.”

The post went viral, gaining 700 shares and more than 1,500 likes, with many Starbucks customers rallying behind Miss Pinion.

Starbucks told The Daily Advertiser that Miss Pinion was contacted personally with an apology and that the company is trying to get to the bottom of the satanic images.

“We reached out to her through social media and apologized,” spokesman Tom Kuhn told the newspaper. “We’re taking the complaint seriously. We’re not sure who served her or what kind of beverage it was. It looks kind of caramel-ish in the photos.”

Asked if the incident could force the company to reexamine its policies on foam art, Mr. Kuhn replied, “I don’t know. I guess it could.”

He later apologized again in a formal statement, saying the incident “obviously is not the type of experience we want to provide any of our customers, and is not representative of the customer service our partners provide to millions of customers every day.”

As for Miss Minion, it seems she’s satisfied with the way Starbucks handled the situation.

Starbucks was very kind and appreciated my customer feedback,” she said Monday. “If at anytime they wish to have this photo removed they are more than welcome to do it or ask me to, as the matter has been handled. Thank you Starbucks for taking note of the incident and making customers feel as though their satisfaction with their service and products is of importance to them.”

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