- Associated Press - Wednesday, December 10, 2014

CLARKSBURG, W.Va. (AP) - Harrison County officials are attributing a 911 dispatch mix-up to a computer error and miscommunication.

Firefighters responding to a house fire last week were sent to the wrong address about 20 miles away.

County administrator Willie Parker tells The Exponent Telegram (https://bit.ly/1quKgW2 ) that an investigation found the house’s location hadn’t been converted to a new address in the Harrison-Taylor 911 computer system. When a caller reported the fire, the computer system showed an old address.

Parker says there also was confusion between the dispatcher and the caller.

He says Harrison-Taylor 911 officials are checking all addresses in the system to make sure they are current.

The house was a total loss.


Information from: The Exponent Telegram, https://www.theet.com

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