- Associated Press - Wednesday, June 11, 2014

LANSING, Mich. (AP) - The Lansing Board of Water & Light will adopt suggested changes to improve service after a December ice storm left some customers without power for more than a week.

General Manager J. Peter Lark told board members Tuesday he agrees with findings from a mayor-appointed citizen review team and state regulators that show the municipal utility didn’t have adequate staffing, preparation or training.

The Lansing State Journal reports (https://on.lsj.com/1klvIyz ) more than 100 recommendations will be adopted. Lark says improvements will cost millions and customers should expect higher rates.

The reviews came after the Dec. 21-22 storm, which led to power outages for 40,000 of the utility’s customers - some for up to 11 days. The company faced widespread public criticism for long telephone wait times and its overall communication efforts.


Information from: Lansing State Journal, https://www.lansingstatejournal.com

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