- Associated Press - Sunday, October 19, 2014

AUGUSTA, Ga. (AP) - Georgia Division of Family and Children Services officials say they’re revamping the agency’s phone system to prevent callers from being automatically disconnected during peak call times.

DFCS spokeswoman Susan Boatwright tells the Augusta Chronicle (https://bit.ly/1wdJlby ) callers are disconnected from the agency’s phone system when more than 900 clients are placed on hold. She says the agency hopes to have its phone system upgraded in 60 to 90 days.

The agency’s central phone line was supposed to supplement face-to-face interviews at county offices but became overwhelmed because of increased demand for assistance.

DFCS food and nutrition manager Lucy Smith says her team is pushing people toward applying for and renewing benefits online. County offices also have computer labs to help people who don’t have Internet access at home.


Information from: The Augusta Chronicle , https://www.augustachronicle.com

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