- Associated Press - Wednesday, August 5, 2015

LAWRENCE, Mass. (AP) - Officials say a Massachusetts 911 dispatcher is under investigation for hanging up on several callers who did not speak English.

WBZ-TV reports (https://cbsloc.al/1IjPhWU ) the Lawrence dispatcher, whose name has not been released, has been placed on paid leave and could lose her job.

Police Chief James Fitzpatrick says dispatchers are supposed to get a translator on the line if they’re having difficulty understanding a caller. He says residents should not hesitate to call 911 even if there is a language barrier.

Fitzpatrick says one caller who may have been in need of help and was hung up on never called back.

Mayor Dan Rivera says the dispatcher’s actions could have put residents in harm’s way.

According to U.S. Census estimates, more than one-third of Lawrence’s residents speak English “less than very well.”


Information from: WBZ-TV, https://cbsboston.com

Copyright © 2018 The Washington Times, LLC.

The Washington Times Comment Policy

The Washington Times is switching its third-party commenting system from Disqus to Spot.IM. You will need to either create an account with Spot.im or if you wish to use your Disqus account look under the Conversation for the link "Have a Disqus Account?". Please read our Comment Policy before commenting.


Click to Read More and View Comments

Click to Hide