- Associated Press - Thursday, January 8, 2015

Utility regulators say freezing weather across the state will prevent electric and gas utilities from disconnecting residential customers who are behind on their bills.

Public Service Commissioner Foster Campbell says a 2007 rule he authored instructs utilities to avoid cutting off customers when temperatures reach 32 degrees or colder and remain there.

Campbell, of Bossier City, says that kind of weather threatens the health of children, the sick and elderly when there’s no heat in a home. The same PSC rule prevents cutoffs during summer heat waves.

Campbell notes that the no-disconnect orders do not relieve customers of the obligation to pay their bills. But he says it gives people assurance that they won’t be left out in the cold or heat if they’ve temporarily fallen behind on a payment.


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