- Associated Press - Tuesday, July 21, 2015

GREENSBORO, N.C. (AP) - The Division of Motor Vehicles says problems with a machine that processes mail is responsible for the delay in getting North Carolina motorists their registration stickers that were due June 30.

DMV Commissioner Kelly J. Thomas said the agency is a week behind its normal turn-around rate of five to seven days. Earlier this month, a machine that handles 7,500 pieces of mail each day broke. The agency usually mails 600,000 stickers each month, the News & Record of Greensboro reported (https://bit.ly/1OjJwdg ).

“The processor at full speed can do 7,500 a day,” Thomas said. “In early July - barely 1,000 a day. It was constantly breaking down.”

Thomas said the database used to check registration is up to date, even though the mailing of the stickers is behind schedule.

“I give my honest apology that we’re seven days behind, but I’m thankful to say the system reflects current registration,” Thomas said.

The problems started around July 2 when the division’s “remittance processor” machine, which essentially matches registrations with checks for fees, broke down.

Thomas said the department plans to buy a new remittance processor as soon as it can.

Thomas said motorists that did not get their stickers before the July 15 grade period will not be ticketed if they submitted their request in time.

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Information from: News & Record, https://www.news-record.com

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