- Associated Press - Tuesday, July 28, 2015

PROVIDENCE, R.I. (AP) - Providence Mayor Jorge Elorza has launched a new department to respond to residents’ questions and complaints.

Elorza on Tuesday unveiled the Mayor’s Center for City Services (MCCS).

The city says the department will provide a streamlined, responsive approach to residents seeking assistance from the city.

Elorza says people who call with complaints will be greeted by an MCCS staff member.

Elorza says every person who calls will receive a call back in a timely manner with an update on how the complaint is being addressed.

The city says it has handled approximately 9,000 complaints since Elorza took office in January, which includes a backlog of 3,000 complaints.

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