- Associated Press - Monday, June 22, 2015

LINCOLN, Neb. (AP) - A transportation company that serves people who are handicapped is being allowed to expand its service to Lincoln, despite a number of consumer complaints.

The state Public Service Commission has approved the expansion of Golden Plains Services Transportation, the Lincoln Journal Star (https://bit.ly/1QLPk4S ) reported.

Commissioner Crystal Rhoades voted against the approval and said the majority of the panel overlooked the complaints because they believed the need for transportation in Lincoln was great.

But another commissioner, Frank Landis, said the group wasn’t aware about the complaints early enough to thoroughly investigate. He said the list of complaints came to the commission late in the process, so it couldn’t check on them before making a decision on whether to allow the company to expand.

Rather than deny the company’s expansion to Lincoln, the commission wants to set up a more effective system for monitoring complaints against companies serving those who are handicapped. Landis said the commission will monitor the company to ensure the complaints are handled, drivers disciplined and issues resolved.

The company’s owner, Kirby Young, said the complaints are few compared to the 46,000 trips it provides.

Complaints against the firm include instances where a van arrived late and the customer missed a doctor or other medical appointment, and a person who said a wheelchair wasn’t properly secured and tipped, injuring the client’s arm.

With the commission’s approval, the firm will be one of five companies in the Lincoln area providing transportation to medical appointments for Medicaid clients.

___

Information from: Lincoln Journal Star, https://www.journalstar.com

LOAD COMMENTS ()

 

Click to Read More

Click to Hide