- Associated Press - Wednesday, June 3, 2015

CASCADE, Iowa (AP) - The Iowa Department of Transportation is installing 24 kiosks across the state in locations like grocery stores and library branches as a convenient way for people to renew or replace their driver’s license.

“The idea behind it was being able to bring government services to customers in places where they already are,” said Andrea Henry, the agency’s director of strategic communications. “We are focusing not only on providing these services in locations that are convenient, but also at times that are convenient.”

She said the agency began installing the machines in May and will install the final devices this week, the Telegraph Herald (https://bit.ly/1GkjMyj ) reported. She said most of the equipment, which have a camera to snap new ID photos, will be placed in metropolitan areas.

Henry declined to comment Tuesday about the costs of each kiosk. She said the department doesn’t anticipate the equipment to cause a decrease in the number of its employees.

She said security was a top priority while designing the kiosks, which include facial-recognition software.

“There are several security features throughout the process to make sure you are who you say you are and to protect against identity theft,” she said.

More services could be added to the kiosks, but Henry declined to specify which services are being considered.

Kiosks have been installed this week at two Hy-Vee stores in Dubuque, and a store director also noted the convenience the technology offers for residents.

“I think that everybody’s lives are just so busy these days, particularly when I think of families that have kids,” said store director, Chuck Donnelly. “I think if customers can go one place and do their shopping, and do their banking, and do something like update a driver’s license, it adds a really nice convenience for them.”


Information from: Telegraph Herald, https://www.thonline.com

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