- Associated Press - Monday, September 21, 2015

RALEIGH, N.C. (AP) - Thousands of Time Warner and Verizon customers have lost their phone and internet service in the Research Triangle area.

Local media outlets report Verizon said Monday’s outage was limited to phone calls on its network in Durham, Wake and Orange counties, but users in Johnston, Lee, Nash and Wilson counties also said they had no phone service.

While some users were able to send text messages by phone, others reported they had also lost that service.

Time Warner spokesman Scott Pryzwansky told The News & Observer of Raleigh (https://bit.ly/1OqStoF) that a construction accident in Raleigh severed telecommunications fiber cable at Tryon Road and Junction Boulevard on the city’s south side.

According to Pryzwansky, Time Warner customers lost phone, Internet and cable TV service. Verizon Wireless said the outage knocked out cell phone service in Wake, Durham and Orange counties. Other reports indicated people outside North Carolina who retained their in-state number also experienced outages.

Neither Time Warner nor Verizon could say when the service would be restored.

Local law enforcement agencies reminded Verizon customers that they wouldn’t be able to call 911 from their cellphones.

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