- Associated Press - Friday, December 16, 2016

EAST LANSING, Mich. (AP) - A Michigan State University employee who has accused flight attendants aboard an American Eagle flight of treating her unjustly said the airline hasn’t given her any satisfaction.

Julie Rojewski blogged about her experience aboard a flight from Washington, D.C., to Lansing on Oct. 27, the Lansing State Journal (https://on.lsj.com/2hOGs2Z ) reported.

Rojewski and other passengers said flight attendants were rude, wrongly targeted Rojewski as a belligerent passenger and scolded her. She was told the captain wanted her removed from the flight and that she’d be banned from future flights.

Jessica Monsell, a paralegal and investigator in airline cases, said Rojewski’s predicament is not uncommon.

“We hear about these cases all the time,” Monsell said. “We call it flight attendants going rogue, which means they’re abusing their authority.”

She said when a plane is off the ground flight attendants “are law enforcement in the air.”

Monsell, who volunteered to help Rojewski, said she was told by an American Airlines spokesman that while Rojewski is welcome on the airline he couldn’t confirm if there is any kind of banned passenger list.

Rojewski wanted the airline to investigate the incident and take action. She turned down an offer for a $300 flight voucher, and vowed to avoid American and its subsidiaries.

American Eagle is operated by American Airlines subsidiary PSA Airlines.

American Airlines spokesman Ross Feinstein has previously said the airline and PSA Airlines are looking into the allegations.

“PSA is not going to comment on any internal reviews,” he said in an email.


Information from: Lansing State Journal, https://www.lansingstatejournal.com

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