- Associated Press - Thursday, February 11, 2016

RALEIGH, N.C. (AP) - North Carolina’s top insurance regulator said Thursday he’ll check whether the state’s largest health insurer has complied with all laws and regulations after thousands of customers struggled with enrollment and billing problems.

Blue Cross and Blue Shield of North Carolina cited technical glitches as the reason people seeking individual policies - most of them through the Affordable Care Act - reported being assigned the wrong policies, overbilling and being unable to verify coverage.

State Insurance Commissioner Wayne Goodwin met with Blue Cross executives this week to discuss the insurer’s problems and decided to examine the company’s compliance record, the agency said.

Goodwin can “call for a targeted examination when he deems it prudent for the protection of policyholders or the public,” agency spokeswoman Kerry Hall said.

Blue Cross said it will work with reviewers, adding that most issues have been resolved.

“We will continue working hard to address our customers’ concerns and deliver the level of service they expect,” spokesman Lew Borman said.

The state agency’s move comes as Blue Cross weighs whether to drop the subsidized coverage that have followed President Barack Obama’s federal health insurance overhaul. Blue Cross is the only insurer to offer the policies in all 100 North Carolina counties.

Blue Cross expects to report its second consecutive financial loss as it deals with cost overruns related to ACA policies that have attracted people who are older and sicker than projected. The company can’t continue to suffer the losses indefinitely and may decide later this year to stop offering the coverage, CEO Brad Wilson told The News & Observer of Raleigh (https://bit.ly/1Qazcdc ).

Blue Cross raised rates on individual ACA policies by an average of nearly one third this year, but says it was not enough to cover losses. Executives at other major insurers have also threatened to drop their ACA business if it continues losing money.

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