RALIEGH, N.C. (AP) - Blue Cross and Blue Shield customers in North Carolina will be getting refunds as the company works on what officials say are their most serious system failures in years.
Blue Cross CEO Brad Wilson has been apologizing to customers and promising to refund any money wrongly drafted from customers’ bank account, The News & Observer of Raleigh ( https://bit.ly/1JF1KZB ) reported.
The Chapel Hill insurer has been dealing with the problem for more than a week, shortly after individual policies under the Affordable Care Act went into effect Jan. 1.
Some customers were upset when they could not confirm whether they were insured.
Wilson says about 25,000 customers were accidentally put into the wrong health plans. He says the company took the wrong amount from the bank accounts of about 3,200 customers. Many of those cases overcharged customers, most of whom are insured under the Affordable Care Act.
The company expects to resolve the situation by the end of the week, Wilson said.
“It’s our mistake, and we’re going to make it right and give people their money back that they deserve,” Wilson said. “We’re going to stay at this until our customer problems are solved.”
Blue Cross is the state’s largest insurer and is the only company that sells Affordable Care Act policies in all 100 counties.
Information from: The News & Observer, https://www.newsobserver.com
Copyright © 2021 The Washington Times, LLC.