- Associated Press - Thursday, July 14, 2016

WETHERSFIELD, Conn. (AP) - Connecticut’s Department of Motor Vehicles commissioner says his agency plans to undertake an extensive review of day-to-day operations to reduce customer wait times, a problem that has dogged DMV since it launched a computer upgrade last summer.

Michael Bzdyra (biz-DEER’-ah) announced Thursday the agency plans to cut red tape and change how it does business, focusing on customer service. The project is expected to take about six months to complete.

DMV initially plans to examine ways to streamline passenger car, commercial vehicle and boat registrations. DMV has asked its vendor for licensing services to examine the agency’s internal workflows to determine whether each step in a process is needed.

The department recently surveyed nearly 1,300 customers and 70 percent said wait times were too long.


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