- Associated Press - Thursday, June 23, 2016

MONTPELIER, Vt. (AP) - The organization that runs Vermont’s 911 emergency phone system is asking system provider FairPoint Communications to investigate the cause of an outage during which 44 callers were unable to reach an emergency operator.

The Vermont E911 Board says the majority of the people who tried to reach an emergency operator Wednesday have since been contacted. The callers were able to reach emergency responders by other means or they did not have an emergency. Board staff is continuing to reach out to callers.

The board says the problems with the system’s call-handling software were reported between 4 p.m. and 5 p.m. Wednesday.

FairPoint spokeswoman Angelynne Beaudry says the company is working with its vendor and the Vermont E911 board to analyze the Wednesday incident.

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